Worked as a Level II Technician for IYOGI at Limtex InfoTech Ltd from April 2014 till February 2016.
Worked for Convergys India Ltd as Sr. L2 Support Engineer from 13th May 2016 till 1st August 2018
Handling inbound escalation calls regarding technical troubleshooting in computer and related peripherals,
Understanding the customer,
Resolving the customer issues,
Responsible for achieving the daily and monthly targets.
Completed higher secondary studies from Kalyani Public School( CBSE ) in the year 2009 & Completed Diploma in Information Technology in the year 2010
Graduations from Periyar University in the year 2018
I can work well in both team environments and individual assignments,
Capable of learning new concepts quickly,
Excellent in written and verbal communication skill,
Proficient in meeting and exceeding the given target,
Well versed with Microsoft Office, software applications and disassembling hardware components like HDD & RAID CONFIGURATION, RAM, MOTHER BOARD & other parts as well.
Outdoor basketball and online games.
Date of Birth: 07.15.1990
Languages Known: Bengali, English and Hindi.
|Last Resume Update||July 6, 2020|