Sajid Syed

Email: syed.sajid@hotmail.com,                                                                                                                     647-5406156

technical skills

  • Tools & Utilities:

Windows Server 2003, Active Directory, Symantec, Windows XP/7, MS Excel, MS Word, MS PowerPoint

  • Databases:MS Access, Oracle
  • Operating Systems: Windows NT/2000/2003/2008, Windows 98/XP/Vista, DOS
  • Industries: IT, Automotive, Sugar, Textile,
  • Hardware: IBM, Compaq, Dell, HP

 

Professional Experience

 

Feb 2018 – Feb 2020

Photo Radar Officer – Traffic Safe Solution, Winnipeg, MB

 

  • Support to drivers and make sure they follow relevant speed laws. 
  • Issuing the tickets to speeding vehicles.
  • Setup laptop and radar equipment as per checklist.
  • Monitor traffic and manually record all violators on control sheet
  • Identify locations for enforcement through statistical analysis.
  • Sign court packages and visit in court as needed.

 

June 2016 – Nov 2016

Deskside Support Representative – IBM/Air Canada, Winnipeg, MB

 

  • Received incident and IMAC in the email and open in Air Canada Service Now ticketing software.
  • Technical support Air Canada Building downtown, Winnipeg Airport, Air Canada Cargo building, and thunder Bay Airport.
  • Windows Support, deployment and upgrade, windows 7 imaging for Air Canada Employees.
  • MS Office 2013 activation, Outlook Configuration, data transfer, network printer issue,VPN client.
  • Assisted in troubleshooting user problems relating to Operating System issues Windows7, Network Connectivity, MS Office products and Internet connectivity.
  • Responsible for troubleshooting, installation and configuration computer systems.
  • Supported commonly used software and hardware and load new and update software and systems on existing equipment and Provided excellent customer services/technical support to clients.
  • IMAC (Install,Move,Add and Change), Cat 5 Cabling, infrastructure, /TCP /IP Configuration.
  • Ability and desire to learn, understand, and apply new techniques.

 

Nov 2011 – Dec 2014

Network Technician – PMSTRAT Inc, Mississauga, ON

 

  • Performed upgrades, installation of software and drivers and essential desktop troubleshooting.
  • Installed logical printers on a print server and preparing print server to host clients. Troubleshooting hardware peripherals like printers modem etc
  • Created, documented and escalated issues and problems in accordance with ticketing standards and SLA’s
  • Responsibilities included installing software/hardware, upgrading software/hardware, maintenance, desktop and notebook computers as well as printers.
  • Assisted on on-site visits and hardware troubleshooting and local system upgrades.
  • Maintained desktop computers, including support of hardware, software and peripherals installed.
  • Achieved excellent customer satisfaction feedbacks through the delivery of on-site technical support in a regional office of about 200 users.
  • Responsible for managing LAN installation and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting Etc.
  • Experience working both independently and in a team-oriented collaborative environment.
  • Excellent written and oral communication skills and interpersonal skills.

 

Oct 2006–July 2010

Technical Support Engineer, DM Group of Companies

 

  • Assisted on on-site visits and hardware troubleshooting and local system upgrades. Developed new user documentations to implement new solutions.
  • Take responsibilities of maintained user security accounts for window 2003.
  • Provided detailed technical support and a high level of customer service to approximately 200 end users via phone, email and face to face
  • User rights and permission, disabling and enabling accounts, file and folder permissions and configuring security templates as per need.
  • Done installation and configuration of windows NT/2000/XP/professional and applications.
  • Provided first level of support for all customer inquiries, onsite and via phone support.
  • Responded to all customer inquiries in a courteous and professional manner.
  • Resolved desktop, laptops, printers and phone issues.
  • Worked with Active Directory in managing and maintaining user accounts.
  • Responsibilities included installing software/hardware, upgrading software/hardware, maintenance, desktop and notebook computers as well as printers.
  • Monitored ticket queues and provided service and escalation.
  • Monitored and troubleshot LAN, installed and configured switches.

 

Sep 2005 to Oct 2006

Desktop Support Technician, Satcomm Broadband

 

  • I have experience working during an almost 1 year in installation big systems CCTV, Cable modem, and installation telephone service.
  • Also have experience installation commercial, Cable TV
  • Installed and programmed the CCTV systems in the light commercial and residential environment.
  • installation of Digital/CCTV,Network Cabling,terminations,PC Repair,
  • Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms.
  • Performed diagnostic testing on PC equipment and ensured printers were up and running at all times.
  • Resolved Windows and Internet Explorer issues on desktop and laptop.
  • Identified and removed computer viruses and provided major repairs in accordance with outside vendors.
  • Performed wiring and daily maintenance of internal computer systems.
  • Resolved Windows related issues, Internet Explorer issues and other PC software related issues.
  • Resolved Windows and Internet Explorer issues on desktop and laptop and Identified and removed computer viruses and provided major repairs in accordance with outside vendors.
  • Performed wiring and daily maintenance of internal computer systems and Resolved Windows related issues, Internet Explorer issues and other PC software related issues

 

Education

  • Bachelor of Electronics, University of Sindh

 

Last Resume Update October 2, 2020
Address BRAMPTON, Canada
E-mail SYED.SAJID@HOTMAIL.COM
Phone Number 6475406156

Contact Candidate